OFFICE OPERATIONS AND CONSULAR ASSISTANCE

The Australian Consulate-General in Noumea is open by appointment only. Follow us on Facebook for any further communication.

For notarial or passport appointments (check the Consular-Notarial-Passports Services - Frequently-Asked-Questions), please email us on [email protected] (provide your details and the service required) or call us during our office hours on +687 27 01 20 or 27 01 27 to book an appointment.

Consular assistance to Australians, Canadians and citizens of Nauru and Papua-New-Guinea - Please call +687 27 24 14 (outside of our office hours, follow the prompts to be connected to the 24/7 Consular Emergency Centre in Canberra, also contactable outside of our office hours, in Australia on 1300 555 135 or from overseas on +61 2 6261 3305). Canadian citizens can also alternatively contact the 24/7 Canadian Emergency Watch and Response Center in Ottawa (email: [email protected] – phone +1 613 996 8885 with call collect accepted where available). Please also check relevant travel advisories and recommendations for Australians on Smartraveller including the Australian travel advice for New Caledonia and for Canadians on Travel advice and advisories - Travel.gc.ca including the Canadian travel advice for New Caledonia. Follow the instructions of local authorities in New Caledonia and in Wallis-and-Futuna.

The Australian Consulate-General in Noumea does not manage visa-immigration, citizenship or entry-exit enquiries or applications to Australia, New Caledonia and Wallis-and-Futuna, or Canada and is unable to escalate enquiries or applications to authorities in Australia, New Caledonia or Wallis-and-Futuna, or Canada. Contact relevant authorities directly as well as your travel agent, airline, insurance or employer for assistance as required:

• Visas, immigration, citizenship and entry-exit conditions to Australia - The Australian Department of Home Affairs manages visas, immigration, citizenship and entry-exit conditions to Australia. Home Affairs does not have an office at the Australian Consulate-General in Noumea. For assistance with Home Affairs enquiries, please check the information available at Home Affairs - Immigration (visas) Citizenship and Border Protection and contact the Home Affairs’ multilingual Global Service Centre as required. The Australian Consulate-General in Noumea will not respond to Home Affairs enquiries and will not escalate these to Home Affairs.
   
• Assistance to foreign nationals in Australia - Foreign nationals in Australia must request consular assistance directly from the consular services of their country of citizenship: French nationals in Australia should contact the French consular services in Australia, other foreign nationals should contact the consular services of their foreign diplomatic representations in Australia. The Australian Consulate-General does not provide assistance to foreign nationals in Australia and will not respond to these enquiries.
   
• Visas, immigration, citizenship and entry-exit conditions to New Caledonia or Wallis-and-Futuna - Authorities in New Caledonia advise travellers to contact their travel agent or airline for assistance as required (Aircalin approved flight schedule - Informations de vols et actualités utiles en temps réel (aircalin.nc)). Travellers must contact French authorities for information and assistance as required for New Caledonia or Wallis-and-Futuna. The Australian Consulate-General in Noumea will not respond to these enquiries and will not escalate these to French authorities in Australia or relevant authorities in New Caledonia.
   
• Visas, immigration, citizenship and entry-exit conditions to Canada - Travellers must contact Canadian immigration authorities directly for information and assistance as required for Canada. The Australian Consulate-General in Noumea will not respond to these enquiries and will not escalate these to Canadian immigration authorities.