Assistance to Canadian citizens

COVID-19 travel restrictions to Canada can be subject to change at very short notice. Canadian authorities advise all travellers to read information available at COVID-19: Travel, testing and borders - Travel.gc.ca.

Under the Consular Sharing Agreement with Canada, the Australian Consulate-General in Noumea can provide some consular assistance to Canadian citizens in New Caledonia and in Wallis-and-Futuna. Please check Information to Canadian citizens below.

The Consular Sharing Agreement with Canada does not extend to foreign nationals seeking information on or assistance with Canadian visas, transits, immigration, biometric data collection, work, study, taxation, trade or social security enquiries. These matters are managed by Canadian Immigration and Citizenship Services which need to be contacted directly. Please check Information to foreign nationals below.

Please note the Australian Consulate-General does not manage enquiries relating to visas or entry-exit requirements to Australia, New Caledonia or Wallis-and-Futuna, or Canada and we are unable to escalate applications or issues with the authorities in Australia, New Caledonia or Wallis-and-Futuna, or Canada.

INFORMATION TO CANADIAN CITIZENS
 

Canadian authorities advise Canadian citizens must enter Canada on a Canadian passport if arriving by air.

Canadian authorities invite Canadian citizens travelling or living overseas to register their details on the Canadian consular registrar.

Visa enquiries for Canadian citizens travelling overseas - Canadian authorities advise every foreign country or territory decides who can enter or exit through its borders and that Canadian authorities cannot intervene on your behalf if you do not meet your destination’s entry or exit requirements. For information on visa and entry requirements applicable to Canadian citizens, Canadian authorities advise to check these requirements with the Foreign Representatives in Canada.

Canadian citizens travelling or living overseas who wish to vote in Canadian elections should contact the Consular Section of the Canadian High Commission in Canberra for information and assistance.

For assistance to Canadian citizens, please contact us at [email protected]. At any time, you may also contact the 24/7 Canadian Emergency Watch and Response Center in Ottawa (email: [email protected] – phone +1 613 996 8885 with call collect accepted where available). Please also check the phone directories, including list of phone numbers for emergencies and assistance in New Caledonia (OPT NC) and in Wallis-and-Futuna (SPT WF). The Canadian Consular Services Charter can be found at Canadian Consular Services Charter - Travel.gc.ca.

Canadian citizens living in New Caledonia and requiring official documents, including Canadian passports, should contact the Consular and Passport Section of the Canadian High Commission in Canberra for assistance. Check out also the Canadian travel advice for New Caledonia.

Canadian citizens living in Wallis-and-Futuna and requiring official documents, including Canadian passports, should contact the Consular and Passport Section of the Canadian High Commission in Wellington for assistance.

Please note Canadian consular assistance mailboxes work on a triage basis. If your request requires urgent attention, please mark URGENT in your email subject.

Further information, including Canadian passports and other forms, is available at www.australia.gc.ca.

INFORMATION TO FOREIGN NATIONALS
 

Please note the Consular Sharing Agreement with Canada does not extend to assistance with Canadian visas, transits, immigration, biometric data collection, work, study, taxation, trade or social security enquiries. These matters are managed by Canadian Immigration and Citizenship Services. 

People requiring information on Canada should consult the websites of the Government of Canada and of the Immigration Refugees Citizenship (IRCC) and check the IRCC Web Form if you have an application in process to check your application status online and find answers to your questions in the Canadian Help Centre. You may also contact the Canadian Immigration Service of the Canadian Consulate-General in Sydney, Australia (email: [email protected] – phone: +61 2 9364 3000). Please note the mailboxes of Canadian Immigration and Citizenship Services work on a triage basis. If your request requires urgent attention, please mark URGENT in your email subject. Please also contact your airline or travel agent for assistance as well as your diplomatic or consular representation in Canada and check out the French travel advice for Canada or the travel advice for Canada of your country of nationality.

For information on visits to the Pacific by Canadian Immigration Services, please follow their publications on Canada in the Pacific | Facebook and contact organisers directly.

The Australian Consulate-General in Noumea cannot provide advice on Canadian visa-immigration including eTAs and transit visas, biometric data collection, work permits or employment, taxation, social security, trade or study enquiries. These matters are managed by Canadian Immigration and Citizenship services. People should contact Canadian Immigration and Citizenship services directly for advice and assistance.