For consular assistance to Canadian citizens, please call +687 27 24 14 (after hours, follow the prompts to be connected to the 24/7 Consular Emergency Centre in Canberra, also contactable outside our office hours, in Australia on 1300 555 135 or from overseas on +61 2 6261 3305), or alternatively contact the 24/7 Canadian Emergency Watch and Response Centre in Ottawa (email: [email protected] – phone: +1 613 996 8885 with call collect accepted where available). Please also check Canadian Travel advice and advisories - Travel.gc.ca.
Under the Consular Sharing Agreement with Canada, the Australian Consulate-General in Noumea can provide some consular assistance to Canadian citizens in New Caledonia and in Wallis-and-Futuna. The consular sharing agreement does not apply to enquiries or applications relating to visas, immigration-citizenship or entry-exit conditions to Canada, please check Visas and travel conditions to Canada for further information and contact relevant Canadian authorities directly.
Canadian authorities advise Canadian citizens must enter Canada on a Canadian passport if arriving by air.
Canadian authorities invite Canadian citizens travelling or living overseas to check what Canadian consular services they can provide abroad at About consular services - Travel.gc.ca and the Canadian Consular Services Charter and to register their details on the Canadian consular registrar. Please also check Canadian Travel advice and advisories - Travel.gc.ca.
Visa enquiries for Canadian citizens travelling overseas - Canadian authorities advise every foreign country or territory decides who can enter or exit through its borders and that Canadian authorities cannot intervene on your behalf if you do not meet your destination’s entry or exit requirements. For information on visa and entry requirements applicable to Canadian citizens, Canadian authorities advise to check these requirements with the Foreign Representatives in Canada.
Canadian citizens travelling or living overseas who wish to vote in Canadian elections should contact the Consular Section of the Canadian High Commission in Canberra for information and assistance.
For assistance to Canadian citizens, please contact us during our office hours at [email protected] or on +687 27 24 14 (after hours, follow the prompts to be connected to the 24/7 Consular Emergency Centre in Canberra, also contactable outside our office hours, in Australia on 1300 555 135 or from overseas on +61 2 6261 3305). At any time, you may also contact the 24/7 Canadian Emergency Watch and Response Center in Ottawa (email: [email protected] – phone +1 613 996 8885 with call collect accepted where available). Please also check the phone directories, including list of phone numbers for emergencies and assistance in New Caledonia (OPT NC) and in Wallis-and-Futuna (SPT WF). The Canadian Consular Services Charter can be found at Canadian Consular Services Charter - Travel.gc.ca.
Canadian citizens living in New Caledonia and requiring official documents, including Canadian passports, should contact the Consular and Passport Section of the Canadian High Commission in Canberra for assistance. Check out also the Canadian travel advice for New Caledonia.
Canadian citizens living in Wallis-and-Futuna and requiring official documents, including Canadian passports, should contact the Consular and Passport Section of the Canadian High Commission in Wellington for assistance.
Please note Canadian consular assistance mailboxes work on a triage basis. If your request requires urgent attention, please mark URGENT in your email subject.
Further information, including Canadian passports and other forms, is available at www.australia.gc.ca.