COVID-19 - AUSTRALIAN CONSULATE-GENERAL OPERATIONS
The Australian Consulate-General strictly follows COVID-19 measures set out by local authorities.
Services continue to be provided on appointment only. However, walk-in enquiries can be accommodated provided social distancing and face masks measures are followed.
We thank you for your understanding and request that you carefully follow the instructions of local authorities in the French Pacific. Further information and instructions are available on the websites of the Government of New Caledonia and the French High Commission in New Caledonia.
We regularly publish updates on our Facebook page L’AustralieEnNouvelleCaledonie.
Australian travellers should keep up to date with all Australian travel advisories on www.smartraveller.gov.au. Canadian travellers should keep up to date with all Canadian travel advisories on www.travel.gc.ca.
Australian Consulate-General Noumea
- Opening hours: Monday to Friday, 9am - 4pm (except public holidays - list available below)
- Phone: +687 27 24 14
- Email: [email protected]
- Address: Norwich Building, 11 rue Georges Baudoux, Noumea, New Caledonia
- Postal Address: BP 22, 98845 NOUMEA CEDEX
- Website: www.noumea.consulate.gov.au
For information on travel to and from Australia, including immigration (visas), Australian citizenship, border protection, and how to contact Home Affairs, please check the information provided by the Australian Department of Home Affairs available at Home Affairs - Immigration Citizenship and Border Protection (consulate.gov.au).
Outside of consular, passport and notarial services, which are provided by the Australian Consulate-General, we are unable to provide further information than is outlined below. Please also note the Australian Consulate-General does not manage enquiries relating to visas or entry-exit requirements to Australia, New Caledonia or Wallis-and-Futuna and we are unable to escalate applications or issues with the authorities in Australia, New Caledonia or Wallis-and-Futuna.
Consular services (including notarial and passport services)
If you are an Australian citizen in New Caledonia or in Wallis and Futuna and require emergency consular assistance, please contact us during business hours on +687 27 24 14 or by email at [email protected].
If you call us outside business hours, please follow the prompts to be connected to the 24/7 Consular Emergency Centre in Canberra. You can also call the centre directly on +61 2 6261 3305 from overseas or on 1300 555 135 from within Australia.
For consular, notarial and passport information and services, please check the relevant section under our consular, notarial and passport services tab as well as our Frequently asked questions.
You can make an appointment for consular services by calling us on +687 27 01 20 or +687 27 01 27 or by emailing us at [email protected]. Social distancing and face mask must be abided by during appointments.
Assistance to Canadian citizens
Under the Consular Sharing Agreement with Canada, the Australian Consulate-General in Noumea can provide some consular assistance to Canadian citizens in New Caledonia and in Wallis and Futuna. Please also read the Canadian travel advice for New Caledonia.
For assistance to Canadian citizens, please contact us at [email protected]. At any time, you may also contact the 24/7 Canadian Emergency Watch and Response Center in Ottawa (email: [email protected] – phone +1 613 996 8885 with call collect accepted where available).
The Consular Sharing Agreement with Canada does not extend to people needing information on or assistance with Canadian visas, transits, immigration, biometric data collection, work, study, taxation, trade or social security. These matters are managed by Canadian Immigration and Citizenship Services and enquirers should consult the websites of the Government of Canada and of the Immigration Refugees Citizenship (IRCC) or contact the Canadian Immigration Service of the Canadian Consulate-General in Sydney, Australia (email: [email protected] – phone: +61 2 9364 3000). Please also contact your airline or travel agent for assistance as well as your diplomatic or consular representation in Canada.
Public Holidays observed by the Australian Consulate-General in Noumea
|Public Holidays in 2022 (subject to change)|
|New Year's Day (in lieu)||3 January (Monday)|
|Australia Day (in lieu)||31 January (Monday)|
|Canberra Day||14 March (Monday)|
|Good Friday||15 April (Friday)|
|Easter Monday||18 April (Monday)|
|Reconciliation Day||30 May (Monday)|
|Whit Monday||6 June (Monday)|
|Bastille Day||14 July (Thursday)|
|Assumption Day||15 August (Monday)|
|Labour Day (Australia)||3 October (Monday)|
|All Saints Day||1 November (Tuesday)|
|Boxing Day||26 December (Monday)|
|Christmas Day (in lieu)||27 December (Tuesday)|
|Additional DFAT Public Holiday||30 December (Friday)|
Australian Department of Foreign Affairs and Trade (DFAT) - Head Office in Canberra
Australian Government Department of Foreign Affairs and Trade
R.G. Casey Building
John McEwen Crescent
Barton ACT 0221 Australia
- Switchboard: +61 2 6261 1111
Australian Department of Home Affairs (Immigration (visas), Citizenship and Border Protection)
The Australian Department of Home Affairs does not have an office at the Australian Consulate-General in Noumea. The Australian Consulate-General in Noumea has no visa or other Home Affairs function and does not process visa applications or respond to visa or other Home Affairs enquiries.
For information on travel to and from Australia, including immigration (visas), Australian citizenship, border protection, and how to contact Home Affairs, please read the Home Affairs information available at Home Affairs - Immigration Citizenship and Border Protection (consulate.gov.au).
Australian Consulate-General in French Polynesia
The Australian Consulate-General in Papeete is Australia’s official representation in French Polynesia.